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mybenz | mysatisfaction Forum Index
   W204 - C Classe
     Jottings of my W204
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Poster Thread
tanazri1978
Posted on: 2011/8/27 11:47
Home away from home
Joined: 2011/5/23
From: Puchong, Cyberjaya
Posts: 373
Benz Model: C250 CGI
Message:
Jottings of my W204
I'm posting this from Hap Seng Star Kinrara while waiting for my car service. First 12000km service.

I have the voucher for a free first service. the grand total due they showed me just now was rm1.4k, however the voucher does not cover the bill fully. so i still have to pay for the "combination filter" rm387, plus a few other "sundry" items as they called it, totaling up to rm476.

i logged a complaint about the pull-left problem. they admitted that this is a common problem with avantgarde and those with sports package. the best they could assure me was they would try to rectify my alignment, at waived cost. that's all. i also asked about the camber pin. but they said it's not recommended for my model as it will cause uneven tyre wear later on. so how? when done, i would go for a test drive with them later, but honestly i doubt they would be able to decisively resolve this problem.

my car should be ready by 1pm.
ak74
Posted on: 2011/8/28 0:35
Just popping in
Joined: 2007/4/7
From: Klang
Posts: 20
Benz Model: C250 CGI
Message:
Re: Jottings of my W204
Please try to list down the parts they replaced which made up the service bill to rm1.4k.

Before i purchased my car, i was told by C&C for normal service will cost around rm600-800 and major service rm2k+.

Checked with a friend's friend who owns a E200 CGI and services his car at C&C for normal service C&C charges him rm600+.

Will try to verify with C&C on this after Raya holidays.
GIMI47
Posted on: 2011/9/2 4:38
Just popping in
Joined: 2011/8/26
From: KLANG
Posts: 2
Benz Model: W204 2011
Message:
Re: Jottings of my W204
First service 1.4 k?...
tanazri1978
Posted on: 2011/9/6 12:35
Home away from home
Joined: 2011/5/23
From: Puchong, Cyberjaya
Posts: 373
Benz Model: C250 CGI
Message:
Re: Jottings of my W204
yes, that was what tehy charged me. got rm870 waived by the free voucher.

about the pull left problem, they did a slight adjustment to my settings but as expected, that did not solve the problem fully. the alignment noticeably improved, but i still can feel the slight pull to the left.

i think it's useless to keep going back to Hap Seng again. i'm willing to consider an outside solution.

p.s. so far i didn't notice any uneven tyre wear, after 4month++ use.
19owner
Posted on: 2011/9/6 12:49
Certified Benzitos
Joined: 2008/5/16
From: Kuala Lumpur
Posts: 4847
Benz Model: W201 and Others
Message:
Re: Jottings of my W204

Quote:

tanazri1978 wrote:
I'm posting this from Hap Seng Star Kinrara while waiting for my car service. First 12000km service.

I have the voucher for a free first service. the grand total due they showed me just now was rm1.4k, however the voucher does not cover the bill fully. so i still have to pay for the "combination filter" rm387, plus a few other "sundry" items as they called it, totaling up to rm476.

i logged a complaint about the pull-left problem. they admitted that this is a common problem with avantgarde and those with sports package. the best they could assure me was they would try to rectify my alignment, at waived cost. that's all. i also asked about the camber pin. but they said it's not recommended for my model as it will cause uneven tyre wear later on. so how? when done, i would go for a test drive with them later, but honestly i doubt they would be able to decisively resolve this problem.

my car should be ready by 1pm.



those are authorised dealers pricings...they can even list a lot of other sundries items as they wished (if they want too)...however, you're good now as there's a discount voucher.

on the alignment problem, they should be able to rectify it...any better now?
19owner
Posted on: 2011/9/6 12:59
Certified Benzitos
Joined: 2008/5/16
From: Kuala Lumpur
Posts: 4847
Benz Model: W201 and Others
Message:
Re: Jottings of my W204
Quote:

tanazri1978 wrote:
yes, that was what tehy charged me. got rm870 waived by the free voucher.

about the pull left problem, they did a slight adjustment to my settings but as expected, that did not solve the problem fully. the alignment noticeably improved, but i still can feel the slight pull to the left.

i think it's useless to keep going back to Hap Seng again. i'm willing to consider an outside solution.

p.s. so far i didn't notice any uneven tyre wear, after 4month++ use.


ah i see...you must have added the alignment update while i was slowly typing my earlier post.

SLIGHT pull to left should be ok (my opinion lah) as most roads have gradient for water to flow left...check with other reputable tyre shops in your area and see what they say...need not put those so called camber pins as good tyre guys can solve 99% of this kind of issue...
tanazri1978
Posted on: 2011/10/4 15:23
Home away from home
Joined: 2011/5/23
From: Puchong, Cyberjaya
Posts: 373
Benz Model: C250 CGI
Message:
Re: Jottings of my W204
My car is in Hap Seng again. Something is not right with the transmission. It gives a slight but noticeable "jolt" when downshifting from gear 2 to gear 1. And sometimes, vey seldom, i feel the same "jolt" when upshifting too, from gear 1 to gear 2. But according to them, it doesn't give off any fault code. They're still looking into it.
ak74
Posted on: 2011/10/5 0:01
Just popping in
Joined: 2007/4/7
From: Klang
Posts: 20
Benz Model: C250 CGI
Message:
Re: Jottings of my W204
Hap Seng found any problem with your car?
tanazri1978
Posted on: 2011/10/5 11:33
Home away from home
Joined: 2011/5/23
From: Puchong, Cyberjaya
Posts: 373
Benz Model: C250 CGI
Message:
Re: Jottings of my W204
Quote:

ak74 wrote:
Hap Seng found any problem with your car?


unfortunately they couldn't find any prob with it, though they admit the slight "jolt" is still there even after they updated the software and did the adaptation thing. no fault code was triggered. they had to refer my case back to Germany. i will have to send in the car again for a thorough checkup by the German technician who will fly down here. the car is with me again until they set another date for that.
tanazri1978
Posted on: 2011/10/6 10:31
Home away from home
Joined: 2011/5/23
From: Puchong, Cyberjaya
Posts: 373
Benz Model: C250 CGI
Message:
Re: Jottings of my W204
i noticed one more thing though. my steering has become stiffer, less freeplay than before, and it's no longer ringan macam kapas macam sebelum ni. but, the car goes straight now! no more pulling to the left on a straight road. have to ask them what did they actually do.
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